PRODUCTIVE PROPERTY MANAGEMENT
MAINTENANCE PROCEDURES

Productive Property Management realizes that maintenance is the key to protecting the property’s value, keeping residence happy and reducing turnover. Maintenance is given a high priority and maintenance personnel are carefully screened regarding their experience, performance and background. Maintenance individuals applying for employment are first required to pass a rigid test to determine their knowledge and skills prior to being hired on-site.

Whenever possible work is conducted through on-site staff. In the event the job is beyond the qualifications of the staff or they are overloaded due to high turnover or absence of an employee, the work is contracted out to competent individuals who have been selected from our pre- approved contractors list.

Work orders are monitored from our offices to make certain work is being satisfactorily completed on a timely basis. When work orders are left outstanding for more than a 24 hour period, a follow up must be done to keep the resident informed as to when the work will be completed and the reason for the delay.

The supervisor assigned to oversee a property is required to inspect the exterior both from a marketing perspective, as well as a maintenance stand point. Vacant units are inspected weekly and maintenance rooms are checked to review their condition.

When major work is needed on the property where the staff is not going to be used (exterior paint, landscapers, construction, etc.), outside contractors are selected through competitive bidding. All contractors are required to provide proof of general liability and workman's compensation insurance before work is performed. The scope of work to be performed is given to the contractors to make certain the bids are on the same basis. Once a contract is accepted and the draw schedule established, the work is carefully monitored by the project supervisor. As monies are paid to the contractor, lien releases are required to be executed by an officer of the contractor. This prevents future problems with liens due a contractor not paying their help or making any future claims against the property.

It is Productive's policy that preventive maintenance programs be established on a seasonal basis and implemented throughout the year accordingly.

Productive's approach to maintenance has proven to be effective in keeping expenses down while performing quality service.